Are your products really natural?
We only formulate 100% natural products.
Does your products contain SLES, EDT, SLS or any other strange chemicals?
Our Thanaka infused cosmetics are made by hand in small batches without SLS, SLES, artificial foaming agents, artificial perfume, chemicals, toxins or artificial preservatives
- No animal tested products. No animal ingredients. No ingredients tested on animals (with a cut off date in accordance with BUAV (Cruelty Free International) requirements of 1988, and for our Household Cleaning range, a cut off date of 2003). All products are Vegetarian and Vegan.
- No Genetically Modified ingredients.
- No synthetic colouring or fragrances.
- No SLES, SLS or Parabens.
- No artificial preservatives.
- No BPA plastic (and we use rPET bottles wherever possible).
- No Methylisothiazolinone (MI)
How often should I use each Truly Thanaka product?
Truly Thanaka’s skincare essentials are gentle enough for daily use. Please visit the specific product pages for more detail on each product.
Where are the products formulated?
Truly Thanaka products are formulated in Myanmar, Thailand and United Kingdom.
Are the products tested on animals?
We do not test on animals in any country, nor do our vendors, chemists, manufacturers or formulators.
What forms of payment does Truly Thanaka accept?
We are pleased to accept Visa, Mastercard, American Express and Discover credit cards for TrulyThanaka.com orders. All payments are sent securely & encrypted to our merchant bank who processes your payment.
How do I know if my order was placed successfully?
After you place an order on TrulyThanaka.com, you will receive an email notification to the email address you provided while placing the order, confirming that we received your order.
A Client Care Specialist reviews and handles every order. The Order Confirmation email you receive does not confirm your order is being fulfilled and shipped. Once your order is fulfilled and on it’s way, we will send you a Shipment Confirmation email to confirm. If for some reason we cannot fulfill your order, a Client Care Specialist will send a follow-up email and the purchase amount will be returned to your method of payment.
Can I cancel or modify an order once it has been placed?
To cancel or modify an order, please contact us within 2 hours after the order has been placed. You may email us at [email protected] After the 2 hour window, we cannot guarantee the order will be immediately cancelled as it may have already been dispatched.
Where Is My Tracking Number?
After your order has been dispatched from our warehouse you will receive a email with a tracking number, if you didnt receive any email, please check your Spam folder or alternatively you can login to your Truly Thanaka account and click orders to see your tracking number.
Why is the tracking number not updating for a long time?
Sometimes the tracking number may not update for a few days. This is due to the package being in transit or arrived to destination country. Try putting your tracking number in your local country postal service website for more update tracking. Example: If your in India check the tracking number at India Post. If your in USA, you can check the tracking on USPS, Australia can check on Australia post website.
Why is my order taking a long time to arrive?
Check with your local post office as they may have tried to deliver your order when you was away from home. Also sometimes orders can take a little longer to to holidays or delays at your countries customs government dept when arriving to your country.
Can I Pay Extra For The Fastest Possible Courier Delivery?
Yes, please contact us for a custom quote before placing your order.
For more info about shipping, please see our shipping information page.
ANY OTHER QUESTIONS WE’D LOVE TO HEAR FROM YOU
Email: [email protected]