We are honored to share our collection with customers all over the world. Shipping prices will be calculated as per your delivery destination. Add your items to the online store basket and click on calculate shipping. You will then see the delivery charge for your country and your local currency.
No matter how big your order the shipping price is charged at a standard flat rate, saving you money when you order more than one item.
All orders require a signature upon receipt.
Other questions about shipping? Feel free to email us at Shop@TrulyThanaka.com or check our FAQ page.
ESTIMATED DELIVERY TIMES
U.S. & Canada: 5 t0 7 working days*
Europe: 4 t0 7 working days*
UK & Ireland: 1 – 3 working days*
India, Japan, Middle East: 7 – 10 working days*
South East Asia : 3 t0 7 working days*
Australia & NZ: 7 – 10 working days*
Rest of the World: Order normally arrive within 7 – 10 working days*
If you ever need an item urgently, please do not hesitate to email us at Shop@TrulyThanaka.com
When your order ships, you will receive a confirmation email with a tracking number, please make sure to check your spam folder if you didn’t receive any email. If you have any trouble with your order, please don’t hesitate to contact us at Shop@TrulyThanaka.com
*Please note this is an estimated delivery time, most orders arrive quicker but sometimes deliveries take a little longer due to national holidays or delays at border control / customs & excise.
RETURNS & EXCHANGES
Your happiness is our highest priority. If you are dissatisfied with your TrulyThanaka.com purchase for any reason, you are welcome to return it, in its original packaging in new condition for a full refund within 14 days of receipt. Any complimentary items will also need to be returned for the full refund to be issued.
Only products purchased on TrulyThanaka.com may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty jars or nearly empty jars for refund or exchange.
We will issue the refund back to the original form of payment within 1-3 business days upon receiving the return shipment and send an email confirmation confirming the details of your refund.
For other frequently asked questions, see our FAQ page.